Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like Clearance items & Personal and Cooking Appliances which are final sale.
You can always contact us for any return question at and issues In this case, openbox.ca would refund / cover return shipping costs. If you receive a refund, the cost of shipping the item will be deducted from your refund.Īn exception to this would be if the item received was defective or the wrong item. You will be responsible for paying for your own shipping costs for returning your item. Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll promptly get back to you with instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 7-day return policy from the date of purchase and will be subject to a 15% restocking fee, which means you have 7 days after receiving your item to request a return.
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